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No hot water? We repair and replace water heaters across Denton County
A water heater usually fails at the worst moment: the morning of a work week, or right before guests arrive. Vor-Tex Plumbing Co. repairs and replaces tank and tankless water heaters for homes in Aubrey and the communities around it. We offer same-day or next-day service, we are open 24 hours for emergencies, and we work with brands like State, Rheem, and Navien.
Call (469) 552-2881. We will ask what you are seeing, get you on the schedule, and explain what happens next.
Signs your water heater needs attention
- No hot water, or water that runs lukewarm. Often a failed heating element, thermostat, or igniter, and sometimes a worn-out tank.
- Rumbling or popping from the tank. Sediment builds up on the bottom and the burner or element works harder to heat through it.
- Rusty or discolored hot water. Corrosion inside the tank, especially when it shows up only on the hot side.
- Water around the base. A leaking tank cannot be repaired. Turn off the water supply to the heater and call right away.
- A tank that is past 8 to 12 years old. Age is the most reliable warning sign.
- A rotten-egg smell from hot water only. Often a reaction inside the tank, and worth having checked.
Repair or replace?
A repair makes sense when the tank is sound and a part has failed, such as a thermostat, heating element, igniter, or relief valve. Replacement makes sense when the tank is leaking, heavily corroded, or old enough that the next failure is likely soon. We look at the unit, tell you which path fits, and give you the price before we start. See our water heater cost guide for typical ranges.
Tank or tankless
A tank heater costs less up front and is simpler to service. A tankless unit heats water on demand and takes less space, but the install is larger because of venting, gas supply, and electrical needs. We repair and install both, including Navien tankless units, and we will tell you honestly which one fits your house and your household.
What a Vor-Tex water heater visit looks like
- You call. We book the first available same-day or next-day window, or come out right away for emergencies.
- We diagnose and quote on site. The $79 dispatch fee covers the visit and is credited toward the repair when you approve the work.
- We do the work. That includes the permit when your city requires one, and we show you the finished job.
- You are covered. Parts and labor carry a 5-year warranty when we supply the parts.
Permits and local rules
Some towns regulate water heater swaps. Little Elm requires a permit, an expansion tank on city-supplied lines, and a final inspection. Pilot Point requires a permit submitted through its online portal. Aubrey handles plumbing under its trade permit through Development Services. We handle the paperwork so you do not have to.
What we check before we recommend a replacement
We do not start with the price of a new tank. We start with the one you have. We look at whether the leak is coming from the tank itself or from a fitting that can be fixed, whether the burner, igniter, or element is the failed part, what the temperature and relief valve are doing, and how much corrosion we can see around the base and the connections. If a repair will hold, we say so. If it will not, we tell you why and what a replacement would involve, including the gas, venting, and electrical work your house needs.
Gas or electric
Gas water heaters need a proper gas connection, venting, and combustion air. Electric ones need the right circuit and breaker. Most homes in the Aubrey area use one or the other, and we replace like with like unless you want to change. Some Denton County neighborhoods do not have gas service at all. For example, homes east of FM 2931 in Providence Village are all-electric, so electric tank heaters are the norm there.
Keep the next one running longer
A tank that is flushed and checked on a schedule usually lasts longer than one that is ignored. Our preventative water heater maintenance covers flushing sediment, checking the relief valve and connections, and looking over the anode and burner. It is the cheapest way to avoid a 2 a.m. call, and if that call does come, we are open 24 hours.
Why water heaters in Aubrey wear out the way they do
Aubrey grew fast. According to Census data, the median home was built in 2013, and roughly 1,500 homes date from 2000 through 2019. Many of those houses are now on their second water heater or about to need their first replacement.
The water matters too. The City of Aubrey’s 2024 water quality report lists total hardness at 5 ppm, which is soft water. Soft water leaves less scale inside a tank than hard water does, so age and corrosion matter more than scale when we evaluate a heater here.