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Our approach to your information
This policy explains what information Vor-Tex Plumbing Co. collects when you use this website or contact us, how we use it, and the choices you have. We keep it short and plain on purpose. In this policy, “we,” “us,” and “Vor-Tex” mean VOR-TEX PLUMBING CO., 3517 Riverside Dr, Aubrey, TX 76227.
Effective date: October 3, 2026.
What we collect
Information you give us
When you call us, send us a message, or submit a service request, you may give us your name, phone number, email address, service address, and a description of the plumbing problem. We collect it so we can help you.
Information collected automatically
Like most websites, our site’s hosting provider keeps standard server logs. These can include your IP address, browser type, device type, the pages you visited, and the date and time of your visit. Once we turn on website analytics, they will collect similar usage information, such as which pages are viewed and how visitors reach the site. We use this to keep the site secure and to understand which pages are useful.
How we use your information
- To schedule and perform plumbing service at your home.
- To respond to your calls, messages, and requests, and to follow up on a visit.
- To send you information about an appointment, estimate, or invoice.
- To keep records of the work we do, including warranty records.
- To keep this website working, secure, and easy to use.
We do not sell your personal information
We do not sell your personal information, and we do not rent it to anyone. We share it only as described in this policy, such as with the services that help us run the business, or when the law requires it.
Cookies and analytics
Cookies are small files that a website stores in your browser. This site may use cookies that are needed for it to work. When we enable analytics, analytics tools may also set cookies or use similar technology to count visits and see how pages perform. You can block or delete cookies in your browser settings. If you do, parts of the site may not work as intended.
Third-party services
We use outside services to run this website and our business. These services have their own privacy policies, and we encourage you to read them.
- Google. We may use Google services such as Google Analytics, Google Business Profile, and Google Maps. If you read or leave a review about us on Google, that is governed by Google’s terms and policies.
- Housecall Pro. Our Request Callback form is provided by Housecall Pro, a scheduling and business management service. The details you enter in that form (your name, phone number, and service details) are sent to Housecall Pro so we can call you back and schedule your visit. Housecall Pro’s own terms and privacy policy apply to that form.
- Website hosting. Our hosting provider stores the site and its server logs.
Links on this site may lead to other websites. We are not responsible for how other websites handle your information.
How long we keep information
We keep your information for as long as we need it to serve you, to keep service and warranty records, and to meet legal and tax obligations. After that, we delete it or remove identifying details when it is reasonable to do so.
How we protect information
We take reasonable steps to protect the information we hold. No website or method of storage is completely secure, so we cannot promise absolute security.
Your choices
- You can ask what personal information we hold about you, and ask us to correct it.
- You can ask us to delete your information, unless we need to keep it for a legal, tax, or warranty reason.
- You can ask us to stop contacting you about anything other than service you requested.
- You can control cookies through your browser settings.
To make a request, call or email us using the details below. Depending on where you live, you may have additional rights under state law, and we will honor them as the law requires.
Children
This website is for adults who own or manage a home. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of the policy. Please check back occasionally.
Contact us
If you have questions about this policy or your information, contact us:
- Phone: (469) 552-2881
- Email: vortexplumbingco@gmail.com
- Mail: VOR-TEX PLUMBING CO., 3517 Riverside Dr, Aubrey, TX 76227
Texas Plumbing License M-46210.