Happy Halloween from the Vor-Tex family. Plumbing emergency? We are open 24 hours. (469) 552-2881

Frequently Asked Questions

Straight answers about service, pricing, and scheduling

  • 24/7 Emergency Plumbing Services
  • Same-to-Next-Day Service
  • Flat Rate Service Fees

Have a plumbing question that is not here? Call (469) 552-2881 and ask.

Frequently Asked Questions

Does Vor-Tex charge a service or dispatch fee?

Yes. There is a $79 dispatch fee to send a professional out to your home. The fee is applied toward your repair total when you approve any recommended work.

Do you provide estimates before work begins?

Yes. We give up-front estimates before work begins, so you know what to expect before approving any repair or installation.

What plumbing services do you offer?

Drain and sewer line cleaning, leak and burst pipe repair, faucet, toilet, and sink repair or installation, shower and bathtub repair, gas line installation and repair, water heater and tankless water heater services, and water filtration and softener systems.

Can you repair or replace water heaters?

Yes. We repair and replace tank water heaters, install and repair tankless water heaters, and offer preventative maintenance to help extend the life of your system.

Do you handle clogged drains and sewer line problems?

Yes. We offer clogged drain cleaning and sewer line repair, including emergency service for major backups and for slow or repeatedly clogged drains.

Do you install water softeners and filtration systems?

Yes. We install water softeners, reverse osmosis systems, whole-home filtration, and PFAS filtration systems. Aubrey water is already soft, so we will tell you honestly whether a softener makes sense for your address.

Can you help with emergency plumbing?

Yes. We handle burst pipes, active leaks, overflowing toilets, sewer backups, and sudden loss of water or hot water. We are open 24 hours.

What areas do you serve?

We are based in Aubrey and serve Krugerville, Providence Village, Cross Roads, Pilot Point, Oak Point, Lakewood Village, Denton, Little Elm, Celina, Sanger, Argyle, Corinth, and Northlake.

How do I schedule service?

Call (469) 552-2881, or fill out the Request Callback form on this site and we will call you back.

What is your warranty?

We provide a 5-year warranty on parts and labor when we supply the parts.

Plumbing problem right now? Call us.

Open 24 hours. Same-day or next-day service. License M-46210.