Emergency Leak & Burst Pipe Repair

Water where it should not be? Stop it first, then call us

A burst pipe can put a lot of water into a house in a short time. Vor-Tex Plumbing Co. is open 24 hours, 7 days a week, and we repair burst pipes and emergency leaks for homes in Aubrey and across Denton County. This page gives you the steps to take in the first few minutes, then explains what we do once we arrive. It is part of our drain and sewer services, and it sits alongside our general 24/7 emergency plumbing service.

First steps while you wait for us

1. Shut off the main water valve. This stops water at the source. Turn it clockwise, or a quarter turn if it is a lever.
2. Open a faucet at the lowest point in the house. It lets the pipes drain and relieves pressure.
3. Protect electricity. If water is near outlets, the breaker panel, or appliances, do not step into it. Turn off power only if you can reach the breaker without crossing water.
4. Move valuables and rugs. Lift what you can out of the wet area.
5. Take photos. Capture the damage before you clean up. You may need them later.
6. Call (469) 552-2881. Tell us where the water is coming from and whether the main is off.

If you smell gas, leave the house and call the gas utility or 911 from outside.

Why pipes burst or leak suddenly

• Freezing. Water expands as it freezes and can split a pipe. The damage often shows up when the ice thaws and water flows.
• Corrosion and age. Metal pipes can wear thin and give way at a pinhole or a fitting.
• High water pressure. Constant pressure above normal strains joints, hoses, and fixtures.
• A failed fitting or supply line. A washing machine hose, toilet supply line, or connector can split without warning.
• Shifting ground. Soil movement can pull a line at a joint or crack a pipe under a slab.

What we do when we arrive

First, we confirm the water is off and the situation is under control. Then we locate the break, show you where it is, and explain what caused it if we can tell. We give you the estimate for the repair, and once you approve, we repair or replace the damaged section. If we see other weak spots, such as brittle pipe nearby or a failing connector, we point them out so you can decide whether to deal with them now. The aim is simple: get your water back on, and tell you what is wrong in plain terms.

Call right away if

• Water is running and you cannot shut it off.
• Water is coming through a ceiling, wall, or light fixture.
• Your meter keeps running with everything off, and you hear water in the walls or floor.
• A pipe has split in a crawlspace, attic, or outside wall.

What a visit looks like

1. You call (469) 552-2881. Tell us what happened and whether the water is off. We come out right away for emergencies.
2. We look and quote on site. The $79 dispatch fee covers the visit and is applied toward your repair total when you approve the recommended work.
3. You get the estimate first. Nothing starts until you say yes.
4. We do the work and show you. Then you pay, and we ask for a review.
5. Warranty. Parts and labor carry a 5-year warranty when we supply the parts.

What Denton County learned from recent freezes

During Winter Storm Uri in February 2021, Denton logged 16 water main breaks and 740 shut-off or leak requests. In January 2026, a cold snap again brought burst-pipe warnings for Denton County. Knowing where your shutoff is takes a minute and can save a floor.

Why speed matters with water

Water does damage in layers. In the first hour it wets flooring and drywall. Within a day or two, wet insulation and baseboards can start to grow mold. The sooner the supply is off and the pipe is repaired, the less there is to dry out and replace. That is why we treat a burst pipe as an emergency and why the shutoff steps above come first.

After the repair

A burst pipe is also a good time to ask whether other lines need attention. If the same pipe has failed more than once, repiping may be the longer-term answer. If you are not sure where the water went, leak detection can help.